Privacy Policy

Privacy Policy

Last updated: January 2025

CarSmarti ("we," "us," or "our"), located at 2901 Clint Moore Rd. STE 2 #1049, Boca Raton, FL 33496, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle anti-theft and recovery services.

1. Information We Collect

We collect information you provide directly to us, including:

• Personal identification: Name, email address, phone number, mailing address
• Vehicle information: Year, make, model, color, license plate number, and VIN
• Payment information: Credit/debit card details (processed securely — we do not store full card numbers)
• Account activity: Service activation date, plan type, cancellation requests
• Recovery-related data: Police report numbers, theft incident details, GPS location data when recovery is initiated

2. How We Use Your Information

We use the information we collect to:

• Activate and maintain your vehicle protection services
• Enroll your vehicle in the National Recovery Network
• Provide 24/7 concierge recovery support when needed
• Process payments and send billing communications
• Communicate with you about your account, service updates, and theft prevention tips
• Collaborate with law enforcement on recovery efforts (only with an active police report)
• Improve our products, services, and website
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

• Law enforcement: When recovery services are activated and an active police report is on file
• Service partners: With PSCC (Public Safety Crime Center) and other operational partners strictly for service fulfillment
• Payment processors: With secure, PCI-compliant payment processors to handle transactions
• Legal requirements: When required by law, court order, or governmental authority

4. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data transmission and secure storage practices. However, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you suspect any unauthorized use of your account.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you cancel your service, we may retain certain information as required by law or for legitimate business purposes such as resolving disputes or enforcing agreements.

6. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of certain communications

To exercise any of these rights, contact us at .

7. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain site functionality.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information:
Email:
Phone: 1-888-992-6659
Address: 2901 Clint Moore Rd. STE 2 #1049, Boca Raton, FL 33496