Find quick answers to the most common account and service questions below.
How do I cancel my monthly service? +
Call us at 1-888-992-6659 or email
with your account details. Cancellation stops all future monthly charges. See our full
Cancellation Policy for refund eligibility based on timing.
My vehicle was just stolen — what do I do? +
First, call 911 to report the theft and file a police report. Then immediately call our recovery hotline at 1-888-992-6659 and follow the prompts for Vehicle Recovery Services. A dedicated recovery advocate will be assigned to your case 24/7.
When will my kit ship after activation? +
Physical kits (decals, locks, key shield boxes, GPS devices depending on your plan) ship within 3–5 business days of activation to the address on file. You'll receive tracking information via email once your order ships.
How do I update my vehicle or contact information? +
Contact our support team by phone or email with your account details and the information you'd like updated. We'll make changes to your account and National Recovery Network enrollment within one business day.
When does my monthly $19.99 charge begin? +
Your first monthly charge occurs 30 days after your initial activation date. After that, charges recur monthly on the same date until you cancel. You can cancel at any time to stop future charges.
How do I add another vehicle to my account? +
You can add additional household vehicles at a discounted rate of $99 activation per vehicle plus $19.99/month. Call us at 1-888-992-6659 or use the activation page on our website to enroll additional vehicles.
I received a mailer from PSCC — what is that? +
PSCC (Public Safety Crime Center) is a marketing affiliate that promotes CarSmarti's services. All your services, billing, and support are handled directly by CarSmarti. If you have any questions about a mailer you received, contact us directly at 1-888-992-6659.
My GPS device isn't working — what should I do? +
Contact our support team right away. GPS devices are covered under manufacturer warranty. If your device is found to be defective, we'll arrange a replacement. Premium plan subscribers receive an automatically updated device every 12 months.