Thank you for choosing CarSmarti for your vehicle anti-theft and recovery services. We strive to provide excellent service to all our customers. Please review the following cancellation and return policy carefully.
1. Cancellation Policy
a. Retail Customers
Retail customers may cancel their service within 48 hours of activation for a full refund. Cancellation requests made within this 48-hour window are usually faster to process because the product and service package has typically not yet been physically mailed to the account holder.
To initiate a cancellation, contact our customer service team by email at info@carsmarti.com or by phone at 888-992-6659, and provide your order details.
After the initial 48-hour period, customers still have 30 calendar days from the date of activation to request cancellation, subject to the terms of this written cancellation policy — including the return of any issued or shipped materials in acceptable condition, where applicable.
Important: For all cancellations, if any parts, materials, decals, tags, labels, or package contents have been issued or shipped, they must be returned intact, unused, and in acceptable or original condition and packaging. All returned materials are subject to inspection to qualify for a refund.
If materials are returned within 30 calendar days of activation and are in acceptable condition, retail customers qualify for a full refund of the amount paid, subject to inspection and any applicable requirements.
After 30 calendar days but before 60 calendar days from activation, refund requests may still be reviewed on a case-by-case basis. However, a minimum $50 restocking fee may apply and service usage during the active period may be taken into account. Some additional terms may apply depending on the package selected.
After 60 calendar days from activation, refunds are at CarSmarti's discretion depending on the package and services selected. In most cases, the cost of services rendered may be prorated, which may result in the loss of some or all of the restocking fee and/or deposit, depending on the package and time frame. The standard managed monthly service rate of $19.99 for the period services were active may be charged and deducted from any refund that may still be offered. Some terms and conditions may apply.
All ongoing maintenance, monitoring, management, subscription, or service fees — whether billed monthly or annually — are subject to automatic renewal. Customers may cancel at any time to discontinue future charges. If cancellation occurs within 30 calendar days of a renewal charge (monthly or annual), you may request a refund of that most recent renewal fee from the date of renewal.
Additional conditions or requirements may apply depending on the service package selected.
b. Wholesale / Discounted Distributor Customers
Wholesale or discounted distributor customers who purchase services through a third-party distributor are subject to the cancellation terms outlined in their applicable wholesale agreement.
Cancellation requests made within 48 hours of activation are usually faster to process because the product and service package has typically not yet been physically mailed to the account holder. Within this window, customers should first contact their distributor to assist with facilitating the cancellation. However, CarSmarti manages the active service account directly.
After the initial 48-hour period, customers still have 30 calendar days from the date of activation to request cancellation, subject to the terms of this written cancellation policy — including the return of any issued or shipped materials in acceptable condition, where applicable. Once materials or components have been issued or shipped, customers must coordinate directly with CarSmarti for return processing and cancellation.
If materials and services are returned within 30 calendar days of activation and are intact and in acceptable condition, customers may qualify for a full refund of the amount paid, subject to inspection and the terms of the applicable wholesale agreement.
After 30 calendar days but before 60 calendar days from activation, refund requests may still be reviewed on a case-by-case basis. A minimum $50 restocking fee may apply and service usage during the active period may be taken into account. Some additional terms may apply depending on the agreement and package selected.
After 60 calendar days from activation, refunds are at CarSmarti's discretion depending on the package and services selected. In most cases, the cost of services rendered may be prorated, which may result in the loss of some or all of the restocking fee and/or deposit. The standard managed monthly service rate of $19.99 for the period services were active may be charged and deducted from any refund that may still be offered. Some terms and conditions may apply.
2. Return Policy
Retail customers may return their purchased products and services within 30 calendar days of the original activation date for a full refund, minus any applicable shipping charges. To initiate a return, please contact our customer service team at info@carsmarti.com or by phone at 888-992-6659 with your order details.
All returned materials — including decals, tags, labels, devices, and any other package contents — must be returned intact, unused, and in acceptable or original condition and packaging. Returned items are subject to inspection before a refund is processed.
3. Refunds
Refunds for cancelled orders or returned materials are generally initiated within 5–7 business days after returned materials have been received and inspected, when applicable. Refunds will be issued to the original method of payment used at the time of activation and purchase. In certain circumstances, a check may be issued directly to the customer. Processing times may vary depending on financial institutions or payment providers.
4. Exceptions
Services that have been activated, materially fulfilled, or utilized may not be eligible for a full refund, except where required by law or if found to be defective or not as described.
If returned materials are damaged, incomplete, altered, or not in original or acceptable condition, a minimum $50 restocking fee may apply. Additional fees may apply depending on the component and its condition.
Special promotions, discounts, bundled services, distributor-specific offers, or custom packages may have different cancellation and return terms. Customers should refer to the specific promotion, service agreement, or wholesale distributor terms for details.
By making a purchase on our website or through an authorized distributor, you agree to abide by the terms of this cancellation and return policy. CarSmarti reserves the right to update or modify this policy at any time without prior notice.
Questions About Your Account?
Our team is here to help with cancellations, billing, or any questions about your service.
Monday – Friday: 9:00 AM – 8:00 PM EST
Theft Recovery (Active Accounts): Available 24/7