Is CarSmarti a scam? +
No. CarSmarti is a legitimate vehicle anti-theft and recovery company. We provide real, physical products and measurable services — including a nationwide LPR tracking network, GPS devices, paint-etching decals, and dedicated 24/7 recovery advocates. We have a published address, phone number, cancellation policy, and terms of service.
What is PSCC? Is it a scam? +
PSCC (Public Safety Crime Center) is a marketing affiliate that promotes vehicle theft awareness and directs consumers to CarSmarti's protection services. It is not a government agency. While PSCC may facilitate initial payment activity, all transactions run through CarSmarti's own secure payment portal. All service delivery, ongoing billing, and support is handled directly by CarSmarti.
How do I cancel my CarSmarti subscription? +
You can cancel your $19.99/month service at any time by calling 1-888-992-6659 or emailing . There are no long-term contracts. Our cancellation policy is publicly posted at carsmarti.com/cancellation-policy.
Does the GPS chip work everywhere? +
Our GPS recovery chip device operates on a nationwide network and is designed to assist law enforcement in locating your vehicle anywhere in the country. The device is replaced annually to ensure you always have the most current technology.
What's the difference between Preferred and Premium? +
The Preferred Plan ($397 activation + $19.99/month) includes LPR database access, paint-etching decals, window deterrents, and concierge recovery. The Premium Plan ($522 activation) adds a GPS tracking chip, steering wheel lock, and Faraday key shield box — all physical products shipped to your door with a manufacturer warranty.
What happens if my car is stolen? +
Call our 24/7 hotline at 1-888-992-6659 and follow the prompts for Vehicle Recovery Services. You will be assigned a dedicated CarSmarti recovery advocate who will activate your LPR database access (with an active police report), coordinate with law enforcement, assist with insurance claims, and guide you through the full recovery process.
Can I add more than one vehicle? +
Yes. Additional household vehicles can be added at a discounted rate of $99 per vehicle (one-time activation) plus $19.99/month per vehicle. You can also add the Premium physical package (GPS chip + steering wheel lock + key shield box) for $125 per additional vehicle.
How does the paint-etching decal work? +
CarSmarti's paint-etching decal applies a chemical compound that embeds invisibly into your vehicle's paint — completely undetectable to the naked eye. Under UV light, it glows and reveals a unique identifier number along with a recovery hotline phone number that law enforcement can call immediately. Your vehicle is registered in the National Recovery Network under this identifier, so even if a thief removes the license plates or tampers with the VIN, your car can still be confirmed as yours on the spot.
Do you have a brick-and-mortar location? +
We do have our products in a warehouse-type setting for distribution. However, for the services we offer, we do not have a brick-and-mortar location for customers to visit. We do have a mailing address and are based out of Boca Raton, Florida — 2901 Clint Moore Road, Boca Raton, FL 33496.